{"id":3057,"date":"2020-08-07T18:33:39","date_gmt":"2020-08-07T23:33:39","guid":{"rendered":"http:\/\/avgvet.wpengine.com\/?page_id=3057"},"modified":"2020-08-31T23:40:20","modified_gmt":"2020-08-31T23:40:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.upperkeysvet.com\/pet-resources\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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<\/i>Are you accepting new patients?<\/h4>\n
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Yes! We look forward to meeting you and your furry family member soon.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Where do I take my pet in case of an emergency?<\/h4>\n
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We can see your pet here during our office hours!<\/p>\n

Please call ahead of time, so we can prepare for your pet and help them as quickly as possible.<\/em><\/p>\n

For after-hours emergencies, please contact one of our after-hours referral partners:<\/p>\n

Miami Veterinary Specialists<\/strong>
\n8601 Sunset Dr., Miami, FL 33143
\n305-665-28205<\/a><\/p>\n

Cruz Animal Hospital<\/strong>
\n27063 Overseas Hwy., Ramrod Key, FL 33042
\n305-872-2559<\/a><\/p>\n

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<\/i>Do you accept walk-in appointments?<\/h4>\n
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Yes, we accept walk-ins.<\/p>\n

However<\/u><\/em>, please note that we see appointments in the following order of priority<\/u>: Emergencies, Scheduled Appointments, Walk-ins.<\/p>\n

If you don\u2019t already have an appointment, you\u2019ll need to wait until our first available appointment time opens up. So, it\u2019s usually better to schedule ahead of time, as your wait will be shorter.<\/p>\n<\/div>\n<\/div>\n

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<\/i>What types of payment do you accept?<\/h4>\n
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We accept credit or debit cards, cash, and checks. Note that payment is due at the time of service.<\/p>\n

We also accept certain third-party payment plans, such as Care Credit. And, we can help you file paperwork for your pet insurance (see below for more information).<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer billing or payment plans?<\/h4>\n
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We are unable to offer billing or payment plans, and must collect payment at the time of service.<\/p>\n

However, we recommend Care Credit, which offers very affordable payment plans. You can use Care Credit to pay for services here.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Should I get pet insurance?<\/h4>\n
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Pet insurance can be a worthwhile investment for many pets \u2014 especially young, healthy pets \u2014 that saves you money over the long-term.<\/p>\n

When you come for your dog or cat\u2019s appointment, be sure to ask us about it. We can let you know if it\u2019s a good fit for your pet, and which companies may be best for them (there are lots of different plans and options out there).<\/p>\n

Note that pet insurance works differently from human medical insurance. Most plans require you to pay for services up front, and then they reimburse you later. <\/em><\/p>\n

So, be sure to plan for payment at the time of service, and we\u2019ll help you get the receipts and paperwork you need for filing with your pet\u2019s insurance company.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer a senior discount?<\/h4>\n
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No, we do not offer a discount.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer a military discount?<\/h4>\n
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No, we do not offer a discount.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer health certificates?<\/h4>\n
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We offer interstate health certificates as required for traveling from state to state within the U.S.<\/p>\n

For international health certificates (for travel abroad, and travel to Hawaii), please call ahead of time to let us know the details of your travel plans. After that, we\u2019ll schedule you for all appointments as needed for the health certificate, medical exams, and other travel requirements.<\/p>\n

We recommend planning early, as some locations require the process to start six months in advance.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer boarding?<\/h4>\n
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Yes, we offer boarding for dogs and cats<\/a> who are active patients!<\/p>\n

Give us a call at 305-852-3665<\/a> to schedule.<\/p>\n

During busy times, such as holidays and summer vacation, be sure to call early to reserve your pet\u2019s spot. <\/em><\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer grooming, baths, or nail trims?<\/h4>\n
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Yes, we offer grooming services to all of our active patients, and would be happy to schedule your dog or cat!<\/p>\n

We offer full-service grooming (a bath, blow dry, brushing, haircut, nail trim, ear cleaning, and anal gland expression for dogs), as well as a la carte services, including nail trims, de-shedding treatments, and baths.<\/p>\n

Give us a call at 305-852-3665<\/a> to learn more, or to schedule.<\/p>\n<\/div>\n<\/div>\n

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<\/i>Do you offer training, or puppy\/kitten socialization classes?<\/h4>\n
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Our veterinarians provide behavioral consults, to help with concerns such as bad manners, noise anxiety, separation anxiety, and more.<\/p>\n

We can also offer general advice on training your dog or cat.<\/p>\n<\/div>\n<\/div>\n

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<\/i>I work during the day and can\u2019t make it during your appointment times. What should I do?<\/h4>\n
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We offer a convenient drop-off option, so you can leave your pet here with us for the day.<\/p>\n

Be sure to leave enough time in the morning to fill out the appointment form (or fill it out ahead of time, here)<\/a>, and for us to ask you any questions if needed. Then, one of our doctors will give you a call after your pet\u2019s physical exam, and explain the plan and recommendations.<\/p>\n

Then, just stop by and pick up your buddy on your way home from work.<\/p>\n

Note: This service is by appointment only. Please call us at 305-852-3665<\/a> to schedule.<\/em><\/p>\n<\/div>\n<\/div>\n

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<\/i>My pet hates coming to the vet. What should I do?<\/h4>\n
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We\u2019re happy to say we can help! While it\u2019s normal for pets to feel a little nervous at the doctor\u2019s office, we go out of our way to keep your pal as comfortable as possible during their visit.<\/p>\n

But remember, the process starts at home, so we\u2019re also here to give you advice on how to travel to us without too much stress to either you or your pet!<\/p>\n

Here are a few quick tips:<\/p>\n